Help Centre
Frequently Asked Questions
Quick answers to common queries about orders, gold rates, repair and exchange.
Frequently Asked
Is all jewellery BIS hallmarked?
Yes, every gold piece we sell carries BIS hallmark certification for guaranteed purity.
How do I track my order?
Use the Track Order page with your order number, or check My Orders in your customer portal.
What is the return policy?
We offer 15-day easy returns on eligible items. Custom and engraved pieces may have different terms.
How does gold exchange work?
Submit your item details online, schedule pickup, and receive a final offer after lab testing.
Can I buy digital gold?
Yes — open a Gold Wallet in your customer portal and buy from 0.5 grams at live rates.
How do I contact support?
Visit our Contact page, call our showroom, or raise a ticket from your customer dashboard.